TESTIMONIALS
"Discover What Our Clients And Leaseholders Are Saying About Their Experience"
"I wanted to take a moment to express my sincere thanks and appreciation to the team at Napier for the prompt and professional assistance we received last week.
Unfortunately, my sister and I discovered a leak and a stain coming through our ceiling and wall in our flat, which appeared to be coming from the flat above. After speaking with the occupier upstairs, I contacted Napier’s out-of-hours number and was assisted by a lovely and very helpful member of your team. She quickly arranged for an emergency plumber to attend, and within half an hour, he was on site and identified the issue as a leak in the en suite toilet of the flat above.
The plumber was extremely helpful and efficient, and I was so relieved that the issue was identified quickly and steps will be taken to fix it. I was genuinely impressed by the responsiveness and professionalism of everyone involved.
Thank you again for your help and support — it was very much appreciated."
"Look no further than Napier Management Services Ltd if you're after a Company who pride themselves on an exceptionally high standard of efficiency and reliability. Particular mention must go to Mrs Gail Drysdale (Senior Property Manager) and her team who are responsible for the management of 35 Flats in (Bournemouth).
Throughout my ownership of one of these Flats (30+years), I could not have wished for better service. From cleanliness to the communal areas to the rapid handling of any maintenance issues, nothing was ever completed to less than the highest of standards.
I have no hesitation in recommending Napier Mgt. Services to anyone who is seeking the services of a top class, professional organisation. My thanks to all concerned."
"Thanks Helen, you've been so helpful over this whole business. It makes a nice change to interact with someone who responds promptly and gets people connected!"
"Aileen performed magnificently and I am sure that we owe her a big vote of thanks for all the hard work that she has done on our behalf and with this in mind I know that you would want me to copy her into this email with our gratitude."
"Dear all staff at Napier,
Now that I have sold my flat and moved out of Forest House, I would like to express my thanks to you all for being extremely helpful to me whenever I phoned the office.
You were always polite, cheerful, and went above and beyond the call of duty to do whatever you could to help me.
This saved me a lot of time and trouble.
Please forward this email to all staff.
Sincere thanks to one and all,
I will certainly miss you."
"I want to say how much I appreciate Ms House. She has just been to [Property Name] for a routine visit and I met her as one of the Directors of VCL. I was impressed with her obvious knowledge about our 2 blocks. We walked round the outside of the buildings where she was able to point out the cracks in the brickwork which she has been monitoring for some time. We have recently had a survey of the buildings and grounds and we hope to have a 10 year plan for future remedial work on our 50 year old building. Ms House is not only very competent, but also very easy to work with."
"Hello Kim
I really appreciate ALL you have done on my behalf which I consider to be
over and above your duties and shown me personally kindness, compassion
and sympathy."