TESTIMONIALS "Discover What Our Clients And Leaseholders Are Saying About Their Experience" "I wanted to take a moment to express my sincere thanks and appreciation to the team at Napier for the prompt and professional assistance we received last week. Unfortunately, my sister and I discovered a leak and a stain coming through our ceiling and wall in our flat, which appeared to be coming from the flat above. After speaking with the occupier upstairs, I contacted Napier’s out-of-hours number and was assisted by a lovely and very helpful member of your team. She quickly arranged for an emergency plumber to attend, and within half an hour, he was on site and identified the issue as a leak in the en suite toilet of the flat above. The plumber was extremely helpful and efficient, and I was so relieved that the issue was identified quickly and steps will be taken to fix it. I was genuinely impressed by the responsiveness and professionalism of everyone involved. Thank you again for your help and support — it was very much appreciated." "Look no further than Napier Management Services Ltd if you're after a Company who pride themselves on an exceptionally high standard of efficiency and reliability. Particular mention must go to Mrs Gail Drysdale (Senior Property Manager) and her team who are responsible for the management of 35 Flats in (Bournemouth). Throughout my ownership of one of these Flats (30+years), I could not have wished for better service. From cleanliness to the communal areas to the rapid handling of any maintenance issues, nothing was ever completed to less than the highest of standards. I have no hesitation in recommending Napier Mgt. Services to anyone who is seeking the services of a top class, professional organisation. My thanks to all concerned." "Thanks Helen, you've been so helpful over this whole business. It makes a nice change to interact with someone who responds promptly and gets people connected!" "Aileen performed magnificently and I am sure that we owe her a big vote of thanks for all the hard work that she has done on our behalf and with this in mind I know that you would want me to copy her into this email with our gratitude." "Dear all staff at Napier, Now that I have sold my flat and moved out of Forest House, I would like to express my thanks to you all for being extremely helpful to me whenever I phoned the office. You were always polite, cheerful, and went above and beyond the call of duty to do whatever you could to help me. This saved me a lot of time and trouble. Please forward this email to all staff. Sincere thanks to one and all, I will certainly miss you." "I want to say how much I appreciate Ms House. She has just been to [Property Name] for a routine visit and I met her as one of the Directors of VCL. I was impressed with her obvious knowledge about our 2 blocks. We walked round the outside of the buildings where she was able to point out the cracks in the brickwork which she has been monitoring for some time. We have recently had a survey of the buildings and grounds and we hope to have a 10 year plan for future remedial work on our 50 year old building. Ms House is not only very competent, but also very easy to work with." "Hello Kim I really appreciate ALL you have done on my behalf which I consider to be over and above your duties and shown me personally kindness, compassion and sympathy."

Napier Property Management Services Limited is an established, professional and friendly property management business that covers all management aspects of small to large properties in Bournemouth, Southampton and throughout Hampshire, Dorset and Wiltshire. We are committed to providing exceptional property management services Napier Management Services Limited is an established, professional and friendly property management business that covers all management aspects of small to large properties in Bournemouth, Southampton and throughout Hampshire, Dorset and Wiltshire. Why Choose Napier Management Sevices? Free Registration No Hidden Fees At Napier Management Services, we believe in transparency and honesty. That's why we offer free registration and don't have any hidden fees. Property Appraisal Free of Charge We provide property appraisal services free of charge to help you determine the value of your property and make informed decisions. Large Coverage Offices in 3 Locations With offices in Bournemouth, Southampton, and Wiltshire, we provide property management services to a large coverage area. Our team is always available to assist you. Latest Software for Reporting Maintenance We use the latest software to aid reporting maintenance issues for property owners. With user-friendly interfaces and real-time updates, managing maintenance is more efficient than ever. What Our Clients Think "You've been brilliant supporting us through all these years and various challenges. I'll take this opportunity to thank you for all your dedication to our block of flats and hard work." "I would like to place on record here how helpful you have been over the last few years, and best of luck in your new position." "I have always been supportive of every board since I have owned a flat and I applaud all the fantastic work that you have done Aileen in making the block better. I think Napier is especially strong in ensuring our compliance and resolving the endless disruption from cantankerous flat owners. I just hope I’m not perceived as one of those!" “We are pleased with the way things are going. Our property manager, Judit does a very good job, being diligent and conscientious, and consultative. We are pleased that we now receive a monthly update on progress with outstanding repairs." "Dear Ms House, I just wanted to say I really appreciate your help today. I know you didn’t have to do any of what you did for me. I am genuinely very appreciative of your help! Thank you" Our Affiliations

A new enquiry will require a telephone interview and property visit by one of our expert team members to discuss your property's individual requirements. Also find documents available for download pertinent to the property management sector USEFUL INFORMATION A new enquiry will require a telephone interview and property visit by one of our expert team members to discuss your property's individual requirements. 1 ARMA and IRPM Unreasonable Behaviour Policy Download 3 Napier Complaints Procedure Download 5 21 Ways to be a Great Leaseholder Download 7 Condensation Avoidance Download 9 Leaseholder Information Sheet GDPR Download 11 Living in Leasehold Flats Download 13 Service charge residential management code PGguidance 3rd edition 2016 Download 15 Service Charge Index Download 2 Brethertons Noise Leaflet Download 4 Safeguarding Download 6 Importance of Fire Doors 2023 Download 8 Appointing a Managing Agent Download 10 Model Management Agreement (DRAFT) Download 12 Privacy Policy Download 14 Unreasonable Behaviour Policy Download 16 Schedules of Fees & Charges (from 1st October 2025) Download Leaseholder Information Please fill in this form as fully as possible to enable us to keep up-to-date information on our system. If there are more than two leaseholders, with different correspondence addresses, then please request further forms. The information you have provided is subject to the Data Protection legislation. From 25 May 2018 The Data Protection Act 1998 has been updated by the General Data Protection Regulation (GDPR). The purpose is to protect the rights and privacy of individuals and to ensure that personal data is not processed without their knowledge. By submitting this document you consent to us both manually and by electronic means using your personal data for the purposes of providing advice, administration and management in accordance with our data protection policy. Your First Name 2nd Leaseholder First Name Phone Your Last Name 2nd Leaseholder Last Name Email Address Date of purchase or completion * required Leaseholder Address Correspondence address Location of the stop cock Letting Agency Letting agency name Letting Agency Phone Letting agency address Preferences ** Please note if you supply an email address all correspondence including demands will be sent to you via email. * Required I give authorisation for the lettings agent to deal with maintenance issues (if applicable) I give authorisation for my telephone number to be given to contractors doing work on the property Submit Thanks for submitting!

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Property Portfolio Napier Property Management has a track record of delivering exceptional management services across a broad range of properties. We are experts in managing estates with unique features, mixed tenure properties, and listed buildings. Our team has the experience and knowledge to ensure that each property is managed expertly and efficiently. Browse through a small selection of featured properties below. Property 1 This is placeholder text. To change this content, double-click on the element and click Change Content. Read More Property 2 This is placeholder text. To change this content, double-click on the element and click Change Content. Read More Property 3 This is placeholder text. To change this content, double-click on the element and click Change Content. Read More Property 4 This is placeholder text. To change this content, double-click on the element and click Change Content. Read More Property 5 Read More Property 6 Read More

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< Back Property 4 This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Power in Numbers 30 Programs 50 Locations 200 Volunteers Project Gallery Previous Next

< Back Property 3 This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Power in Numbers 30 Programs 50 Locations 200 Volunteers Project Gallery Previous Next

< Back Property 2 This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Power in Numbers 30 Programs 50 Locations 200 Volunteers Project Gallery Previous Next

< Back Property 1 This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Power in Numbers 30 Programs 50 Locations 200 Volunteers Project Gallery Previous Next

Tradition guides Napier Property Management Services Ltd and all of our staff; specifically integrity and honesty are principles for our entire team. These principles push each individual to deliver. Meet the Team! Tradition guides Napier Management Services Ltd and all of our staff; specifically integrity and honesty are principles for our entire team. These principles push each individual to deliver. Directors Aileen Lacey-Payne MTPI Director I have worked in the local Property Management industry for over 20 years. Joining Napier Management Services in 2007. I really enjoyed building a business and with my amazing team of staff, have grown the business to 3 times its size from 2007. Anne Bebb Director Anne set up Napier management services in 1994 with Tony Ebel. I have really enjoyed working at Napier and I still come in twice a week to keep up with the staff. Antony Ebel Director As a qualified chartered accountant and having studied law, Tony brings a huge amount of experience and knowledge to the directors at Napier. Tony has worked in business all over the world and takes a real interest in freehold and leasehold and law. Property Managers: Fordingbridge Office Karen Hewlett Associate Property Manager Kylie O’Sullivan Property Manager MTPI AssocRics Heather Coffey Property Manager ATPI Gail Drysdale Senior Property Manager MTPI AssocRics Bournemouth Office Layla Jimah Property Manager ATPI Suzy Turner Property Manager Southampton Office Courtney Gregory Trainee Property Manager Kim Bushe Property Manager Loretta Spillane Property Manager Accounts Sadie Venn-Griffiths Accounts Assistant Tracey Gray Accounts Assistant Shelley Harford Operations and Accounts Manager ATPI Melissa Warbuton Senior Accounts Manager MAAT Administration & Major Works Julie Hill Operations Administrator Helen H Major Works Co-ordinator Katie Lee Property Management Administrator Jill Harris Accounts Administrator

Report Maintenance Our latest software makes it easy for you to report maintenance issues at your property. Simply log in and submit your request, and our team will address it promptly. Enjoy a hassle-free experience as we ensure your property remains in top condition! Maintenance can be reported by owners, 24/7 on our online software. Please click on the link below to access: All owners have been invited to set up an account via email. If you have not provided an email address, then an account will not be set up. Please contact us if you are having difficulties with logging in or reporting maintenance.