Property Portfolio Napier Property Management has a track record of delivering exceptional management services across a broad range of properties. We are experts in managing estates with unique features, mixed tenure properties, and listed buildings. Our team has the experience and knowledge to ensure that each property is managed expertly and efficiently. Browse through a small selection of featured properties below. Desert Wildlife Conservation This is placeholder text. To change this content, double-click on the element and click Change Content. Read More Rainforest Action Initiative This is placeholder text. To change this content, double-click on the element and click Change Content. Read More Renewable Energy Program This is placeholder text. To change this content, double-click on the element and click Change Content. Read More Zero Carbon World This is placeholder text. To change this content, double-click on the element and click Change Content. Read More

Report Maintenance Our latest software makes it easy for you to report maintenance issues at your property. Simply log in and submit your request, and our team will address it promptly. Enjoy a hassle-free experience as we ensure your property remains in top condition! Maintenance can be reported by owners, 24/7 on our online software. Please click on the link below to access: napier.fixflo.com All owners have been invited to set up an account via email. If you have not provided an email address, then an account will not be set up. Please contact us if you are having difficulties with logging in or reporting maintenance.

We are committed to providing exceptional property management services Napier Property Management Services Limited is an established, professional and friendly property management business that covers all management aspects of small to large properties in Bournemouth, Southampton and throughout Hampshire, Dorset and Wiltshire. Why Choose Napier Property Management? Free Registration No Hidden Fees At Napier Property Management, we believe in transparency and honesty. That's why we offer free registration and don't have any hidden fees. Property Appraisal Free of Charge We provide property appraisal services free of charge to help you determine the value of your property and make informed decisions. Large Coverage Offices in 3 Locations With offices in Bournemouth, Southampton, and Wiltshire, we provide property management services to a large coverage area. Our team is always available to assist you. Latest Software for Reporting Maintenance We use the latest software to aid reporting maintenance issues for property owners. With user-friendly interfaces and real-time updates, managing maintenance is more efficient than ever. What Our Clients Think "You've been brilliant supporting us through all these years and various challenges. I'll take this opportunity to thank you for all your dedication to our block of flats and hard work." "I would like to place on record here how helpful you have been over the last few years, and best of luck in your new position." "I have always been supportive of every board since I have owned a flat and I applaud all the fantastic work that you have done Aileen in making the block better. I think Napier is especially strong in ensuring our compliance and resolving the endless disruption from cantankerous flat owners. I just hope I’m not perceived as one of those!" “We are pleased with the way things are going. Our property manager, Judit does a very good job, being diligent and conscientious, and consultative. We are pleased that we now receive a monthly update on progress with outstanding repairs." "Dear Ms House, I just wanted to say I really appreciate your help today. I know you didn’t have to do any of what you did for me. I am genuinely very appreciative of your help! Thank you" Our Affiliations

USEFUL INFORMATION A new enquiry will require a telephone interview and property visit by one of our expert team members to discuss your property's individual requirements. 1 ARMA and IRPM Unreasonable Behaviour Policy Download 3 Napier Complaints Procedure Download 5 21 Ways to be a Great Leaseholder Download 7 Condensation Avoidance Download 9 Leaseholder Information Sheet GDPR Download 11 Living in Leasehold Flats Download 13 Service charge residential management code PGguidance 3rd edition 2016 Download 15 Service Charge Index Download 2 Brethertons Noise Leaflet Download 4 Safeguarding Download 6 Importance of Fire Doors 2023 Download 8 Appointing a Managing Agent Download 10 Management Agreement Download 12 Privacy Policy Download 14 Unreasonable Behaviour Policy Download Leaseholder Information Please fill in this form as fully as possible to enable us to keep up-to-date information on our system. If there are more than two leaseholders, with different correspondence addresses, then please request further forms. The information you have provided is subject to the Data Protection legislation. From 25 May 2018 The Data Protection Act 1998 has been updated by the General Data Protection Regulation (GDPR). The purpose is to protect the rights and privacy of individuals and to ensure that personal data is not processed without their knowledge. By submitting this document you consent to us both manually and by electronic means using your personal data for the purposes of providing advice, administration and management in accordance with our data protection policy. Your First Name 2nd Leaseholder First Name Phone Your Last Name 2nd Leaseholder Last Name Email Address Date of purchase or completion Leaseholder Address Correspondence address Location of the stop cock Letting Agency Letting agency name Letting Agency Phone Letting agency address Preferences ** Please note if you supply an email address all correspondence including demands will be sent to you via email. I give authorisation for the lettings agent to deal with maintenance issues (if applicable) I give authorisation for my telephone number to be given to contractors doing work on the property Submit Thanks for submitting!

< Back Desert Wildlife Conservation This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Power in Numbers 30 Programs 50 Locations 200 Volunteers Project Gallery Previous Next

Accessibility Statement for Napier Property Management This is an accessibility statement from Napier Property Management. Conformance status The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Napier Property Management is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. Feedback We welcome your feedback on the accessibility of Napier Property Management. Please let us know if you encounter accessibility barriers on Napier Property Management: Phone: 01202314511 E-mail: napier@napiermanagement.co.uk Postal Address: Bourne House, 23 Hinton Rd, Bournemouth, BH1 2EF Facebook: https://www.facebook.com/NapierManagementSvs LinkedIn: https://www.linkedin.com/company/napier-property-management/ We try to respond to feedback within 3 working days. Date This statement was created on 20 May 2024 using the W3C Accessibility Statement Generator Tool .

Napier Property Management Services Limited is an established, professional and friendly property management business that covers all management aspects of small to large properties in Bournemouth, Southampton and throughout Hampshire, Dorset and Wiltshire. Established in 1994 Napier is an ARMA Q accredited member (The Association of Residential Managing Agents - www.arma.org.uk). ​ ARMA Q Accreditation means Napier meets the ARMA stringent quality standards for leasehold property management. ​ Our Journey Established in 1994 Napier Property Management Services Limited was inaugurated in 1994 when it took over an existing property management business started by Ian Napier, a well-known surveyor based in the Westbourne / Canford Cliffs area. ​ The business has expanded considerably in recent years mainly through recommendation. 2009 In 2009 we opened a second office in Bournemouth which has been such a success, we had to move to bigger premises in 2014. 2015 In 2015 we opened an office in Southampton which has already proven itself to be a great addition. 2019 As Napier Property Management continues to grow, we are excited to welcome four new members to our team. Each brings unique skills and experience to our property management services, ensuring that our clients receive only the best in service and care. 2020 Covid-19 changes the world and Napier adapts. Properties require far more stringent policies and processes. 2023 Napier Property Management has moved to our new, expanded offices in Southampton. Our new location is designed to provide our clients with even better service, as well as more space for meetings. We are excited to continue to serve you from our new location, and look forward to seeing you there. 2024 Soon after the big Southampton office move the Bournemouth office is relocated to Bourne House, 23 Hinton Rd, Bournemouth. Follow Us:

Contact us Out of Hours Emergency 07775 161714 napier@napiermanagement.co.uk Bournemouth 01202 314511 Bourne House 23 Hinton Rd Bournemouth BH1 2EF Social Media Fordingbridge 01425 650656 Fordingbridge Business Park Ashford Rd Fordingbridge SP6 1BD Opening Hours Mon - Fri 9:00 am – 5:00 pm Southampton 02380 337883 Ocean Village Innovation Centre Southampton SO14 3JZ Contact Us At Napier Property Management, we are committed to providing the highest level of service to our clients. Please provide as much detail as possible, including relevant pictures and documents, so that we can better assist you. First Name Last Name Email Phone Property Name Property Address Message Upload Pictures Upload supported file (Max 15MB) Upload Documents Upload supported file (Max 15MB) Send Thanks for submitting! We endeavour to respond within 3-5 working days

Meet the Team! Tradition guides Napier Property Management Services Ltd and all of our staff; specifically integrity and honesty are principles for our entire team. These principles push each individual to deliver. Directors Aileen Lacey-Payne MIRPM Director I have worked in the local Property Management industry for over 20 years. Joining Napier Management Services in 2007. I really enjoyed building a business and with my amazing team of staff, have grown the business to 3 times its size from 2007. Anne Bebb Director Anne set up Napier management services in 1994 with Tony Ebel. I have really enjoyed working at Napier and I still come in twice a week to keep up with the staff. Antony Ebel Director As a qualified chartered accountant and having studied law, Tony brings a huge amount of experience and knowledge to the directors at Napier. Tony has worked in business all over the world and takes a real interest in freehold and leasehold and law. Property Managers: Fordingbridge Office Andrew Taylor Property Manager MIRPM AssocRics Kylie O’Sullivan Property Manager MIRPM AssocRics Heather Coffey Property Manager AIRPM Gail Drysdale Senior Property Manager MIRPM AssocRics Bournemouth Office Suzy Turner Property Manager Judit Varga Property Manager AIRPM Southampton Office Kim Bushe Property Manager Loretta Spillane Property Manager Accounts Sadie Venn-Griffiths Accounts Assistant Tracey Gray Accounts Assistant Shelley Harford Operations and Accounts Manager AIRPM Melissa Warbuton Senior Accounts Manager MAAT Administration & Major Works Helen H Major Works Co-ordinator Mary-Anne Underwood Major Works Co-ordinator & General Administrator Katie Lee Property Management Administrator Jill Harris Accounts Administrator

< Back Renewable Energy Program This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Power in Numbers 30 Programs 50 Locations 200 Volunteers Project Gallery Previous Next

< Back Zero Carbon World This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Power in Numbers 30 Programs 50 Locations 200 Volunteers Project Gallery Previous Next

< Back Rainforest Action Initiative This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Power in Numbers 30 Programs 50 Locations 200 Volunteers Project Gallery Previous Next