Property Management Services LTD

The Association of Residential Managing Agents

Testimonials

"I have been a client of Napier since 2001 and have always found the people there most courteous and professional in their response whenever I have contacted them."

December 2017

As chairman of Alum Court Ltd I have no hesitation in giving Napier Management Services Ltd. the highest of references.

Established as our managing agents for over 18 years we have found them to be professional in their approach to all our requirements, in addition to dealing proficiently with leaseholder problems. They have proved to be very competent in organizing and administrating major works, in addition to leasehold legislation and financial matters. They also act as our company secretary, attend regular board meetings and the annual general meeting, providing the minutes for both.

Whist our Board of Directors are "hands on" and fully involved with the running of Grand Marine Court, comprising of 35 flats and being a mixture of owner occupied (some retired) and rented, Napier's in-house team have proved to be pleasant and efficient in responding to general queries from all our residents I would once again give my full recommendation to the services offered by Napier's Management Services Ltd.

Paul R Henderson
Chairman Alum Court Ltd

April 2021

"I am very happy to continue with Napier for another year. I believe we have an excellent working relationship (we to include all of Napier) and there are no matters whatsoever that I could point to that need improvement. Thank you all for your continued hard work on our behalf."

- A Client from Southampton regarding the renewal of a contract.

November 2017

As one of the Directors here at FLEMING COURT, North Baddesley, both Maureen and I would like to say thankyou to you and everybody at NAPIER’S for the excellent service you have given us since taking over from our previous management company,  who we had  great problems with. Nothing has been too much trouble for you and it has been lovely too be able to ring and speak to someone about something and it has been sorted straight-away. Both Maureen and I would recommend Napiers to any people thinking of changing management companies

Once again thankyou for all your hardwork on our behalf.

From Maureen and myself and the residents of Fleming Court.

March 2022

“Many thanks, Aileen, as a local conveyancing solicitor I genuinely like dealing with properties managed by you as you are always so helpful”

Great comments to our Director & Operations Manager, Aileen Lacey – Payne

April 2018

(email from a resident of a property we manage after the heavy snow fall)

Just wanted to pass on my thank you to the fast response from the emergency number. Had to call on Friday March 2nd due to burst pipe. Aileen was very helpful and passed on electricity tel numbers as well as notifying the plumber. Please pass on my great thanks.

Kind regards,

Pauline M - Resident 

March 2021

Our Southampton team received the following feedback from Directors of a property in Romsey, "I have to say that I have found the efforts by you both amazing, and I am so grateful for everything you have done for us over the years. Nothing ever seemed too much bother! It felt like we were a family, although at time we may have acted like the black sheep."
It is so important to our Property Managers to receive feedback, and feedback like this is strived for.

APRIL 2022

You are a star! Thank you so much, I have had a very delighted Mother on the phone telling me that she had received a letter from you and that she felt so much better now! I told her I would thank you and she said do tell Suzy I think she is wonderful!
I have to add that you have been so helpful and your quick response to my mother is really very much appreciated. Also, it is good to know that there are people like you who act as consummate “professionals”.

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