Property Management Services LTD

The Association of Residential Managing Agents


"I have been a client of Napier since 2001 and have always found the people there most courteous and professional in their response whenever I have contacted them."

July 2016

(Email from an owner in a mixed development of houses and flats)

"Thank you very much , the resolution is much more encompassing than I had hoped for . You should run for Parliament …great diplomacy .

I know this not an easy property to manage !

Your email has also answered very clearly , my other main question about fault reporting.It makes perfect sense to me.

We elected to have professionally qualified property specialists steer us through the mine field of legislation etc. so I get a little jittery when I see well intentioned neighbours tinkering around with electrics and balancing precariously on ladders ( on Estate matters) . With that answered , I’ll save you from a long winded telephone yakathon from me , thank you for the offer and your time .

I can’t tell you how relieved I feel about all this , regards."

JC – email from an owner in a mixed development of houses and flats

March 2021

Our Southampton team received the following feedback from Directors of a property in Romsey, "I have to say that I have found the efforts by you both amazing, and I am so grateful for everything you have done for us over the years. Nothing ever seemed too much bother! It felt like we were a family, although at time we may have acted like the black sheep."
It is so important to our Property Managers to receive feedback, and feedback like this is strived for.

November 2018

I wanted formally to put on record after 9 months how pleased Vectis Court Ltd has been with the excellent service provided by Napier Management Services. Everyone we come into contact with has been unfailingly helpful. Now that Peter Grayson has retired I am in the forefront of all things, so not only Niccy but also Melissa and her team have been working with me. Please pass on my thanks and appreciation to all.

Clearly Vectis Court Ltd wishes to continue with our contracted arrangements with Napier Management Services, so this email records the


July 2015

(Email from an owner of a leasehold flat in one of our freehold controlled blocks)

"I hope this will be one of the last times my name appears in your inboxes so I just would like to take the opportunity of saying once again, a huge thank you for all your assistance. It has been a somewhat difficult year for my husband and I with a lot of things coming at once (the flat being one of the least of our worries would you believe!), and I can’t express how your help, persistence (especially in reading my mammoth emails!) and understanding in this has meant to me and made life just that little bit easier. You may not appreciate the effect of how, by doing your jobs with such care and dedication can actually have on someone."

JB – Owner of a leasehold flat in one of our freehold controlled blocks

April 2018

(email from a resident of a property we manage after the heavy snow fall)

Just wanted to pass on my thank you to the fast response from the emergency number. Had to call on Friday March 2nd due to burst pipe. Aileen was very helpful and passed on electricity tel numbers as well as notifying the plumber. Please pass on my great thanks.

Kind regards,

Pauline M - Resident 

December 2017

As chairman of Alum Court Ltd I have no hesitation in giving Napier Management Services Ltd. the highest of references.

Established as our managing agents for over 18 years we have found them to be professional in their approach to all our requirements, in addition to dealing proficiently with leaseholder problems. They have proved to be very competent in organizing and administrating major works, in addition to leasehold legislation and financial matters. They also act as our company secretary, attend regular board meetings and the annual general meeting, providing the minutes for both.

Whist our Board of Directors are "hands on" and fully involved with the running of Grand Marine Court, comprising of 35 flats and being a mixture of owner occupied (some retired) and rented, Napier's in-house team have proved to be pleasant and efficient in responding to general queries from all our residents I would once again give my full recommendation to the services offered by Napier's Management Services Ltd.

Paul R Henderson
Chairman Alum Court Ltd

November 2017

As one of the Directors here at FLEMING COURT, North Baddesley, both Maureen and I would like to say thankyou to you and everybody at NAPIER’S for the excellent service you have given us since taking over from our previous management company,  who we had  great problems with. Nothing has been too much trouble for you and it has been lovely too be able to ring and speak to someone about something and it has been sorted straight-away. Both Maureen and I would recommend Napiers to any people thinking of changing management companies

Once again thankyou for all your hardwork on our behalf.

From Maureen and myself and the residents of Fleming Court.

August 2016

(Email from an owner in a building in which the flats were unmortgageable prior to our management)

"Whatever you did it worked as we have exchanged! Thank you so much for everything.

Some fun facts….Only 7 flats have sold higher in the history of the building (All 3 & 4 Beds)

This sale will break the record for the price achieved by a two bed and along with one sold earlier this year, they will be the only flats to sell for over £300K since April 2009!

This is largely down to all the work you and your team have done over the past couple of years and I think this sale will set a precedent for future sales in the block. Our building is well and truly on it’s way to once again becoming the best building in Bournemouth, so thank you.

It’s just a shame that I had to grow up and sell up as I love this flat. Kind regards."

GG – email from an owner that had previously been unable to sell the property

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