Property Management Services LTD

The Association of Residential Managing Agents

Napier Address Redress

Napier Address Redress

NAPIER Management Services are delighted to announce their membership with The Property Ombudsman PRS (Property Redress Scheme).

Aileen Lacey-Payne, Director of Napier Property Management said: “The issue of housing and homes is highly emotive and when something goes wrong it’s imperative that issues be resolved fairly, appropriately and quickly.

“The role that managing agents play as part of that process is important and how agents handle complaints is a hot topic.”

The Property Ombudsman (TPO) helps to resolve complaints between home owners and property agents when things don’t go according to plan and provides guidance to the industry about adopting and developing a culture of effective complaint handling.  It provides support to both parties and reassurance that there is an alternative to costly and lengthy court proceedings - that can prove time consuming as well as being expensive.

Aileen added, “As ARMAQ agents we conform to many organisations’ codes of practice and take our responsibilities very seriously. TPO is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents.

“Customer Service and professionalism are top of our priorities,” Aileen adds.

TPO is a full member of the Ombudsman Association and has adopted the Association’s Service Standards Framework which sets out best practice for ombudsmen schemes.  TPO has been validated by the Association as adhering to its principles of good governance for ombudsmen schemes, ie. independence, transparency, accountability, integrity, clarity of purpose and effectiveness.

For more information, contact Napier’s friendly staff: 02380 337883/01202 314511 or visit their website at napiermanagement.co.uk

Published: Jun 2018 ← More news

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